Keeping the Confidence of a Client
Desperation is something that should be avoided at all costs. It is something that shall negatively affect all your personal and professional relationships. Most small business owners and realtors fail to notice this in themselves when they are pushing for a sale. This calls for a better way of following up with clients, in a dignified manner. Here are some ideas on how they can go about it.
They should share with them useful info. Many people report being put off by business owners who only seem to focus on the sale. They are looking for other things besides the sale. Those who share useful info are seen as better company all the time. You may for one help them pick up a safe neighborhood by relying on your local contacts. You can also tell those selling their houses how best to present them to the market. These are the ways through which you shall keep in touch without it being obvious what you are after. There is also a chance to discover more business opportunities from old clients when you keep them updated on new developments in the market.
You need not mistake each bout of silence for annoyance. People have other things to attend to that can make them forget they were to call you. This is something you need to consider each time something similar happens. Chances are they forgot. Send only a short and clear reminder.
You need to be prompt and consistent. When you are asked for more info about something, do not take too long in responding. That is a sign of a professional. Your response also needs to be in a cordial manner. Any assign of disinterest means you have lost that client. You also need to keep your communication frequency consistent. It looks bad when you can communicate frequently for a while, then fall off their grid for months, only to surface at a later date. There is a lot to be earned from an organized approach to how you stay in touch. You need to be part of their journey in a friendly manner You can for example send an email every week, a postcard every month, and seasonal greetings whenever they come up.
You should also use your connections to help others get what they need. When you help others achieve something they needed to, you shall not look desperate in the same light. You can do so to all your contacts in need of it. These are the connections that help boost that image you wanted. You need to learn more ways of keeping up this new image.
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